Shipping policy
Shipping Policy
Order Processing and Fulfillment
At Gins & Grins, we partner with Gelato, a global print-on-demand platform, to produce and deliver your orders. Once your order is placed, it is routed to the nearest production facility within Gelato's network, which spans over 32 countries. This approach ensures efficient production and swift delivery, reducing both shipping times and carbon emissions.Gelato Create | Help Center
Shipping Methods and Delivery Times
We offer two primary shipping options:
- Economy Shipping: Typically delivers within 3-4 business days.
- Express Shipping: Faster delivery, usually within 1-3 business days.
Please note that delivery times are estimates and may vary based on factors such as product type, destination, and local postal services. For a live estimate, place an order and view the estimated delivery dates in the dashboard. Gelato Create | Help Center
Shipping Costs
Shipping costs are calculated based on the selected shipping method, destination, and product dimensions. You can view the shipping charges during the checkout process before finalizing your order. Gelato
Order Tracking
Once your order is shipped, you will receive a confirmation email containing tracking information. You can monitor your shipment's progress through this tracking link. Additionally, you can access tracking details by logging into your Gins & Grins account and navigating to your order history. Gelato
International Shipping and Customs
We ship to numerous countries worldwide. While we strive to produce orders as close to the delivery address as possible, some orders may be routed internationally due to factors like product availability and production capacity. Please be aware that international shipments may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient. Gelato Create | Help Center+2Gelato+2Gelato+2Gelato Create | Help Center
Shipping Carriers
Our logistics network includes partnerships with over 40 shipping providers, such as DHL, FedEx, Royal Mail, Blue Dart, and ZTO Express. The selection of the shipping provider for your order will be based on factors like the country of production, the country of delivery, the selected shipping method, and the total weight of your order. Gelato+1Gelato+1
Delayed or Lost Shipments
If your package has not arrived within the expected delivery timeframe, please wait an additional two business days, as delays can occasionally occur. If the package still hasn't arrived, contact the carrier using the tracking information provided. If the issue remains unresolved, reach out to our customer support team at [Your Contact Email], and we will assist you in resolving the matter promptly. Gelato
Contact Us
For any questions or concerns regarding shipping, please contact us at [Your Contact Email]. We are here to ensure your Gins & Grins experience is delightful from start to finish.